Shipping policy

Shipping Policy

Pawtopia ships to addresses within the United States and Honduras.

DELIVERY TIMES
Delivery times vary by product and supplier, and are shown in the description of each item. Orders are processed in 1 to 3 business days. After your order is processed, delivery within the United States typically takes between 1 and 14 days, and delivery to Honduras typically takes between 8 and 30 business days, depending on the product. Because we work with several suppliers, items from the same order may arrive in separate packages and on different days.

SHIPPING COSTS
Any shipping cost is shown at checkout before you pay. You will never be charged more than the total shown on the final checkout screen.

ORDER CONFIRMATION AND TRACKING
You will receive an email confirmation as soon as your order is placed, and a second email with tracking information once it ships. Tracking can take a few days to update after the carrier receives the package.

DELAYS
Delivery estimates are not guarantees. Carrier delays, holidays and weather can extend delivery times, especially around Halloween and the winter holidays. If your order has not arrived within 3 days after the longest estimated delivery time shown for your item, please contact us and we will look into it.

WRONG ADDRESS
Please double-check your shipping address at checkout. For deliveries in Honduras, please include a working phone number and as much address detail as possible (department, city, neighborhood and nearby landmarks) so the carrier can find you. We are not able to guarantee redelivery or refunds for packages sent to an incorrect address provided by the customer. If you made a mistake, contact us as soon as possible at kuvio.tienda@gmail.com.

LOST OR DAMAGED PACKAGES
If your package is lost in transit or arrives damaged, contact us and we will send a replacement or issue a refund. See our Refund & Return Policy for details.

CONTACT
Questions about your shipment? Email us at kuvio.tienda@gmail.com.