Refund policy

You may request a return within 14 days of receiving your order. Proof of purchase is required.

Change-of-mind returns
If you change your mind, your item must be unused, in its original condition, and in its original packaging. You are responsible for return shipping costs. Certain products, such as grooming tools and pet beds, are not eligible for change-of-mind returns.

Damaged, defective or incorrect items
If your item arrives damaged, defective or incorrect, please contact Pawtopia with your order details and photos within 14 days of receiving it. Pawtopia will cover any required return shipping costs. Items may be opened to inspect the damage.

How to request a return
Contact Pawtopia at kuvio.tienda@gmail.com before sending an item back. We will provide return instructions and the appropriate return address. Do not send returns directly to the supplier.

Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process the refund.

Your legal rights
This policy does not limit your rights under applicable consumer protection law