Privacy Policy

This Privacy Policy explains how Pawtopia ("we", "us") collects, uses and protects your personal information when you visit our website or buy from us.

Information we collect

Order information: name, email address, phone number, billing and shipping address and order details.
Payment information: payments are processed by secure third-party payment providers. We do not store your full card number.
Device and usage information: IP address, browser type, pages visited and similar data collected through cookies and similar technologies.

How we use your information

To process and deliver your orders and send order updates.
To respond to your questions and provide customer support.
To prevent fraud and keep our store secure.
To improve our website and, if you opt in, to send you marketing emails. You can unsubscribe at any time using the link in any email.

Sharing your information

We share information only with service providers that help us run our store: our e-commerce platform (Shopify), payment processors, suppliers and shipping carriers that fulfil your order, and analytics or advertising tools. They may use your information only to provide services to us. We do not sell your personal information for money.

Cookies

We use cookies to keep items in your cart, remember your preferences and understand how visitors use our site. You can control cookies in your browser settings, but some parts of the store may not work properly without them.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, depending on the laws that apply where you live (including certain U.S. state privacy laws). To make a request, email us at kuvio.tienda@gmail.com.

Data retention and security

We keep your information only as long as needed to fulfil orders, meet legal obligations and resolve disputes. We use reasonable measures to protect your information, but no online service is completely secure.

Children

Our store is not directed to children under 13 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Pawtopia, kuvio.tienda@gmail.com