Refund & Return Policy

We want you and your pet to love what you ordered. If something is not right, we will make it right.

30-day returns

You can request a return within 30 days of delivery if the item is unused, in its original condition and in its original packaging. To start a return, email us at kuvio.tienda@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before we confirm, as returns sent without approval may not be accepted.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo of the item. We will send a free replacement or refund you in full, and you will not need to pay for return shipping.

Items we cannot accept back

Food, treats and other consumable products once delivered, for health and safety reasons (damaged, defective or incorrect items are still covered above).
Items that have been used, washed, worn by a pet or damaged after delivery.

Return shipping

For returns that are not due to our error (for example, a change of mind or the wrong size ordered), the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days, although your bank or payment provider may take longer to show the credit.

Lost packages

If your order never arrives, contact us and we will investigate with the carrier and either send a replacement or refund you.

Cancellations

To cancel or change an order, email us as soon as possible. Once an order has shipped it can no longer be cancelled, but you may return it under this policy.

Contact

Email: kuvio.tienda@gmail.com